![]() ![]() Is it still a good option in 2023, and is it really impossible to get a better deal at a similar price tag? So, where is the platform now, and how does it compare to other video streaming and video-on-demand platforms in 2023? In this post, we will go over what Vimeo offers its users in exchange for the steep 75$ fee. It’s a thriving community of over 60 million video creators and 175 million members, mostly related to film, art, music, and animation. Has Vimeo maintained its position and relevance over the years?Ĭurrently, Vimeo has a reputation for attracting the more “ artsy” crowd. But one thing we learned from the fall of Nokia is that being there first doesn’t always equate to being the best. The platform that preceded YouTube was considered an industry leader in small-scale online streaming. We offer a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base! Other rewards may include bonus or commission, Restricted Stock Units (RSUs), paid time off, generous 401k match, wellbeing resources, and more.Remember Vimeo? The video-sharing platform launched in 2004 and emerged as a competitor to the famous site “Collegehumor.” Vimeo was one of the earliest platforms for video makers and content creators. Base salary is just one component of Vimeo’s total rewards philosophy. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. The base salary range listed above is for candidates located in the U.S., including the New York City metro area.Īt Vimeo, we strive to hire and nurture amazing talent across the globe. Experience with Zendesk or other ticketing systems a plus.Proactive mindset in approaching day to day work.Experience in a omni-channel support organization, providing support via tickets, phone and chat.A quick learner, that thrives in a fast paced, high energy environment.Ability to support our global customer base in a 24/7/365 environment.A knack for investigating unexpected technical issues and determining the cause(s).Excellent written and spoken english communication skills.Familiarity with video technology and other technical concepts and processes.Understanding of the mechanics of live video delivery.Experience troubleshooting complex technical issues for live video streaming.2 years in a support/customer service role/experience and a passion for archiving the highest level of customer satisfaction.Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments.Become an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand.Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders.Contribute to support-related documentation, processes, and workflows.Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff.Deliver high quality, timely responses to support tickets submitted by customers troubleshooting the Live Product Area (Vimeo Live, Livestream, Webinars, etc).Your daytime shift will be Sunday - Thursday or Tuesday - Saturday shifts. The ideal candidate for this role will have a consistent 5 day work schedule that includes one weekend day. This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Vimeo’s Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions. Vimeo’s Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. ![]()
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